Terms and Conditions

Welcome to Cloud Converge! These Terms and Conditions (“Terms”) govern your access to and use of our website, https://www.cloudconverge.io/ (“Website”), and any services provided by CLOUD CONVERGE TECHNOLOGIES PRIVATE LIMITED (“we,” “us,” “our”). By using our Website or availing of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Website or our services.

Definitions

“We,” “Us,” “Our”: Refers to Cloud Converge Private Limited.

“You,” “User”: Refers to any individual or entity accessing or using our website or services.

Eligibility

By using the Website, you confirm that you are at least 18 years old or have the consent of a legal guardian.

You agree to use the Website and our services for lawful purposes only and in compliance with all applicable laws and regulations.

Website Use and Conduct

You are permitted to use the Website only for its intended purposes, which include learning about and engaging with the services offered by Cloud Converge.

You must not:

– Engage in any activity that disrupts or interferes with the operation of the Website or its servers.

– Use the Website to transmit any harmful or malicious code, viruses, or unauthorized material.

– Attempt to gain unauthorized access to the Website, related systems, or networks.

– Misrepresent yourself or impersonate another individual or entity.

Services Provided

Cloud Converge offers a range of IT services as described on the Website. These services are subject to specific terms, which are outlined in individual service agreements.

We reserve the right to modify, suspend, or discontinue any of our services at any time without prior notice.

Fees and Payments

All fees for services provided by Cloud Converge will be clearly stated in the respective service agreements.

Payment terms, including methods and deadlines, must be adhered to as outlined in the agreement.

Refunds and cancellations are governed by our Refund and Cancellation Policy, which can be accessed here.

Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, images, software, and trademarks, is the exclusive property of Cloud Converge or its licensors.

You are not permitted to use, reproduce, modify, distribute, or create derivative works of any content from the Website without our prior written consent.

Privacy Policy

Your use of the Website and services is subject to our Privacy Policy, which explains how we collect, use, and safeguard your personal information. By using our Website, you agree to the terms outlined in the Privacy Policy.

Limitation of Liability

Cloud Converge is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the Website or our services.

We do not guarantee uninterrupted or error-free access to the Website and are not responsible for any technical issues or data loss resulting from its use.

Third-Party Links and Services

The Website may contain links to third-party websites or services. These links are provided for convenience only, and we do not endorse or assume responsibility for their content, policies, or practices.

You access third-party websites at your own risk and should review their respective terms and privacy policies.

Amendments to the Terms

Cloud Converge reserves the right to update or modify these Terms at any time without prior notice.

Changes to the Terms will be effective immediately upon posting on the Website. Continued use of the Website after changes have been made signifies your acceptance of the revised Terms.

Dispute Resolution and Governing Law

These Terms are governed by the laws of India.These Terms are governed by the laws of India.

Any disputes arising under or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

Termination

Cloud Converge reserves the right to terminate or suspend your access to the Website or services if you violate these Terms or engage in unlawful activities.

Upon termination, your right to use the Website and services will immediately cease, and any outstanding obligations will remain enforceable.

Refund and Cancellation Policy

Refunds and cancellations are governed by the terms specified in individual service agreements between Cloud Converge and its clients.

Payments Not Processed via Website: Refunds or cancellations are not applicable for payments made through platforms or methods not directly handled on our website.

Eligibility: Refunds apply exclusively to eligible services, as outlined in the respective service agreements.

Processing Time: Refunds will be processed within 5-7 working days from the date of approval.

Refund Credit: Approved refunds will be credited to the customer’s bank account or payment method according to the agreed terms.

Cancellation Requests: Service cancellation requests must be initiated within the specified timeline mentioned in the respective service agreement.

Contact Us

For any questions, concerns, or clarifications regarding these Terms or other aspects of our Website and services, please reach out to us using the following contact details.

support@cloudconverge.io